Frequently Asked Questions

1. What types of trucking companies do you work with?
We work with a wide range of clients in the trucking industry, including single owner-operators, small fleets, and mid-sized trucking companies. Our services are scalable and can be customized to meet the specific needs of your business, whether you have one truck or fifty.
2. How can outsourcing these services save my company money?
Outsourcing services like dispatch, accounting, and safety compliance can significantly reduce your overhead costs. You save on salaries, benefits, and training for in-house staff, as well as on expensive software and office space. Our expertise helps you operate more efficiently, reducing costly errors, fines, and deadhead miles, which directly improves your profitability.
3. How does your dispatch service work? Do I have a dedicated dispatcher?
Yes, you will be assigned a dedicated dispatcher who gets to know your business and your preferences. Your dispatcher will work to find you the best-paying loads, negotiate rates with brokers, manage all the necessary paperwork, and plan your routes. Their goal is to keep your trucks moving and generating revenue.
4. What is included in your accounting and bookkeeping services?
Our accounting services are comprehensive and designed specifically for the trucking industry. We handle everything from invoicing and collections to payroll, IFTA reporting, and preparing financial statements. This ensures your finances are organized, accurate, and up-to-date, giving you a clear picture of your business's financial health.
5. How do you help my company stay DOT compliant?
We take a proactive approach to safety and compliance. Our team will manage your driver qualification files, monitor your CSA scores, conduct mock audits, and keep you informed about changing regulations. By managing these critical tasks, we help you maintain a satisfactory safety rating and avoid costly violations.
6. Can you help me find and hire new drivers?
Absolutely. Our driver recruiting service manages the entire hiring process for you. We advertise open positions, screen applicants, conduct background checks, and schedule interviews. We help you find qualified and reliable drivers to build a strong team.
7. What kind of issues can your 24/7 support team handle?
Our 24/7 support team is your after-hours and weekend lifeline. They can handle a wide range of issues, including coordinating roadside assistance for breakdowns, communicating with brokers about delays, resolving delivery issues, and providing general support to your drivers when your office is closed.
8. What are your pricing and contract terms?
Our pricing is transparent and flexible, tailored to the services you need. Some services are offered as a flat monthly fee, while others, like dispatch, are typically based on a small percentage of the load. We offer flexible contract terms and will work with you to find a plan that fits your budget. For a detailed quote, please contact us for a free consultation.
9. How do I get started with Transphere.us?
Getting started is easy. Simply fill out the contact form on our website or give us a call to schedule a free, no-obligation consultation. We’ll discuss your business needs, answer your questions, and recommend a service package that is right for you.
10. I'm a new owner-operator. Can your services help me?
Yes, our services are perfect for new owner-operators. We can handle the time-consuming administrative tasks that can be overwhelming when you're just starting out. From getting you the best loads to managing your paperwork and compliance, we provide the support you need to build a successful and profitable business from day one.
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